Skip to main contentUnleashX provides concurrency tiers to support parallel call capacity.
What is concurrency?
The number of calls your agents can handle simultaneously.
Tiers (illustrative)
- Dev: up to 5 concurrent calls — ideal for testing
- Standard: up to 50 concurrent calls — pilots and small teams
- Scale: up to 200 concurrent calls — production workloads
- Enterprise: 200+ concurrent calls — custom SLAs and burst capacity
Best practices
- Start low, observe metrics, then scale gradually
- Use queueing and backoff for bursty workloads
- Monitor average and p95 call durations to size tiers
