Billing FAQs
How does UnleashX pricing work?
UnleashX uses a usage-based pricing model:- Voice Calls: Pay per minute of conversation
- Phone Numbers: Monthly rental fee per number
- API Calls: Included in all plans with generous limits
- Storage: Included for call recordings and data
What are the pricing tiers?
Free Plan
- 100 free minutes per month
- 1 voice agent
- Basic features
- Email support
Pro Plan ($99/month)
- 1,000 minutes included
- Up to 10 voice agents
- Advanced features
- Priority support
- Custom integrations
Enterprise Plan (Custom)
- Unlimited minutes
- Unlimited agents
- All features
- Dedicated support
- Custom pricing
- SLA guarantees
How is call time calculated?
Call time is calculated from when the call connects until it ends:- Minimum charge: 30 seconds per call
- Billing increment: 6-second increments
- Failed calls: No charge for failed connections
- International calls: Additional per-minute rates apply
What payment methods do you accept?
We accept:- Credit Cards: Visa, MasterCard, American Express
- Debit Cards: All major debit cards
- Bank Transfers: For enterprise customers
- PayPal: Available for Pro plan and below
Can I change my plan anytime?
Yes! You can:- Upgrade: Immediate access to new features
- Downgrade: Takes effect at next billing cycle
- Pause: Temporarily suspend your account
- Cancel: Cancel anytime with 30-day notice
Do you offer refunds?
We offer:- 30-day money-back guarantee: Full refund for new customers
- Pro-rated refunds: For unused portions of your plan
- Failed call credits: Automatic credits for technical issues
- Billing disputes: Contact support for resolution
How do I view my usage and billing?
Access your billing information through:- Dashboard: Real-time usage tracking
- Billing Portal: Detailed invoices and payment history
- Email Notifications: Usage alerts and billing reminders
- API: Programmatic access to billing data
What happens if I exceed my plan limits?
If you exceed your plan limits:- Automatic overage billing: Pay only for what you use
- Usage alerts: Email notifications at 80% and 100% of limits
- Grace period: 24-hour grace period for payment
- Service suspension: Temporary suspension if payment fails
Are there any setup fees?
- Free Plan: No setup fees
- Pro Plan: No setup fees
- Enterprise Plan: Custom setup fees may apply
- Phone Numbers: One-time setup fee for new numbers
Do you offer discounts?
We provide:- Annual billing: 20% discount for yearly payments
- Volume discounts: Reduced rates for high usage
- Non-profit discounts: Special pricing for qualified organizations
- Educational discounts: Reduced rates for educational institutions
How do I add more phone numbers?
You can add phone numbers through:- Dashboard: Purchase numbers directly
- API: Programmatic number purchasing
- Support: Contact us for bulk number purchases
- Import: Bring your existing numbers
What’s included in the free trial?
The free trial includes:- 100 free minutes
- 1 voice agent
- Basic dashboard access
- Standard support
- All core features
Can I get a custom quote?
Yes! Contact our sales team for:- Enterprise pricing: Custom plans for large organizations
- Volume discounts: Special rates for high usage
- Custom features: Tailored solutions for your needs
- Pilot programs: Test our platform before committing
How do I contact billing support?
Reach our billing team at:- Email: [email protected]
- Phone: +1 (555) 123-4567
- Dashboard: Submit a support ticket
- Live Chat: Available during business hours
What’s your refund policy?
Our refund policy includes:- 30-day guarantee: Full refund for new customers
- Pro-rated refunds: For unused plan portions
- Technical issues: Credits for service problems
- Billing errors: Immediate correction and refund
Workflow Pricing
Workflow Execution Costs
- Free Plan: 100 workflow executions per month
- Pro Plan: 1,000 workflow executions per month
- Enterprise Plan: Unlimited workflow executions
Integration Costs
- Pre-built Integrations: Included in all plans
- Custom API Integrations: Available on Pro and Enterprise plans
- Webhook Processing: Included in all plans
Data Processing
- Data Storage: Included for workflow data and logs
- File Processing: Included for standard file types
- Advanced Processing: Available on Pro and Enterprise plans
Enterprise Billing
Custom Pricing
Enterprise customers receive custom pricing based on:- Usage Volume: High-volume discounts available
- Feature Requirements: Custom feature pricing
- Support Level: Dedicated support options
- SLA Requirements: Service level agreement pricing
Billing Options
- Annual Contracts: Preferred pricing for annual commitments
- Volume Commitments: Discounted rates for usage commitments
- Multi-year Agreements: Additional discounts for long-term contracts
- Flexible Payment Terms: Custom payment schedules available
Additional Services
- Professional Services: Implementation and consulting
- Training Programs: Team training and certification
- Custom Development: Bespoke feature development
- Dedicated Support: 24/7 dedicated support options
For more billing questions, contact us at [email protected]