Click to Call - UnleashX

Click to Call bridges a call between your team member and a customer through your UnleashX number (DID). Trigger it from your own system with the APIs below, or from inside HubSpot or Zoho CRM. Every call is recorded and appears in Voice AI › Click to Call › Call Logs.

Trigger a Call

Start a call between a customer and your agent’s phone.

Call History

List your workspace’s calls with their recordings.

Live Status

Check a call’s status in real time, or today’s calls at a glance.

HubSpot

Call HubSpot contacts and companies, logged back in HubSpot.

Zoho CRM

Call Zoho CRM leads, contacts, accounts and deals, logged back in Zoho.

APIs

Endpoint	What it does
`POST /api/v1/global/click-to-dial`	Trigger a call
`GET /api/v1/global/click-to-dial/history`	List call history
`GET /api/v1/global/c2c-live-status/{call_id}`	Live status of one call, or of today’s calls when `call_id` is left out

Authentication

All Click to Call endpoints require a valid API token. See Authentication for how to generate and pass your token.

CRM integrations

The HubSpot and Zoho CRM integrations need no code. An UnleashX admin sets them up in Voice AI › Click to Call › CRM Integrations and chooses which CRM users can call.