> ## Documentation Index
> Fetch the complete documentation index at: https://docs.unleashx.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Integrate Twilio with UnleashX for Smarter Voice Automation

> Connect Twilio with UnleashX to power inbound and outbound voice automation with your own numbers.

# Integrate Twilio with UnleashX for Smarter Voice Automation

Enhance your voice workflows by connecting Twilio with UnleashX. Seamlessly manage inbound and outbound calls while maintaining full control over your telephony setup. Follow a simple setup process to link your Twilio account and unlock highly customizable calling experiences.

***

## What does Twilio integration mean in UnleashX?

Twilio is a globally trusted cloud communications platform, fully supported within UnleashX. By integrating Twilio, you can:

* Initiate outbound calls using intelligent AI agents
* Handle inbound calls with automated, real-time responses
* Use your own Twilio account for complete ownership of numbers and infrastructure

This integration gives you flexibility, scalability, and control — without being locked into a single provider.

***

## Getting Started with Twilio in UnleashX

**Make outbound calls**
Deploy UnleashX agents to place calls using your Twilio numbers.

**Handle incoming calls**
Receive calls on your Twilio numbers and let UnleashX agents respond instantly.

**Connect your Twilio account**
Easily link your existing Twilio account to start managing calls through UnleashX.

***

## Why Use Twilio with UnleashX?

**Global Reach**
Connect with users across 100+ countries effortlessly.

**High Reliability**
Benefit from industry-leading uptime and superior call quality.

**Full Flexibility**
Continue using your existing Twilio setup without disruption.

**Advanced Capabilities**
Leverage Twilio's rich feature set alongside UnleashX's AI-driven automation.

***

## Securely Connect Your Twilio Account to UnleashX

Linking your Twilio account with UnleashX is quick and secure. Once connected, you can import your phone numbers and assign them to AI agents for both inbound and outbound calling.

### Step-by-Step Setup

<Steps>
  <Step title="Log in">
    Sign in to your UnleashX account.

    <Frame>
      <img src="https://mintcdn.com/unleashx/203alVv63CE6hBtw/images/telephony/twilio-01-dashboard.png?fit=max&auto=format&n=203alVv63CE6hBtw&q=85&s=70aa7e0eec66ac06338b770b111f5817" alt="UnleashX dashboard home" width="2048" height="1106" data-path="images/telephony/twilio-01-dashboard.png" />
    </Frame>
  </Step>

  <Step title="Navigate to Voice AI">
    From the sidebar, open the **Voice AI** section.

    <Frame>
      <img src="https://mintcdn.com/unleashx/203alVv63CE6hBtw/images/telephony/twilio-02-voice-ai.png?fit=max&auto=format&n=203alVv63CE6hBtw&q=85&s=41786c09bf4faefe3e33522729995928" alt="Voice AI section in UnleashX" width="2048" height="1106" data-path="images/telephony/twilio-02-voice-ai.png" />
    </Frame>
  </Step>

  <Step title="Open Phone Numbers">
    Go to the **Phone Numbers** tab from the top navigation bar.

    <Frame>
      <img src="https://mintcdn.com/unleashx/203alVv63CE6hBtw/images/telephony/twilio-03-phone-numbers.png?fit=max&auto=format&n=203alVv63CE6hBtw&q=85&s=e1808ab4860bdc02bc7b8ca888c9fe1c" alt="Phone Numbers tab" width="2048" height="1105" data-path="images/telephony/twilio-03-phone-numbers.png" />
    </Frame>
  </Step>

  <Step title="Add a Number">
    Click on **Add Number** and choose **Import Number**.

    <Frame>
      <img src="https://mintcdn.com/unleashx/203alVv63CE6hBtw/images/telephony/twilio-04-add-number.png?fit=max&auto=format&n=203alVv63CE6hBtw&q=85&s=dffe8f50c89220a9a7aeb82e07ce18ea" alt="Add Number dropdown with Import Number option" width="2048" height="1105" data-path="images/telephony/twilio-04-add-number.png" />
    </Frame>
  </Step>

  <Step title="Select Twilio">
    Pick **Twilio** from the available options and click **Continue**.

    <Frame>
      <img src="https://mintcdn.com/unleashx/203alVv63CE6hBtw/images/telephony/twilio-05-select-provider.png?fit=max&auto=format&n=203alVv63CE6hBtw&q=85&s=4a1a2e5f942ba91721e47e2501b94d99" alt="Select Twilio as telephony provider" width="2048" height="1105" data-path="images/telephony/twilio-05-select-provider.png" />
    </Frame>
  </Step>

  <Step title="Verify Credentials">
    Enter your **Account SID** and **Auth Token**, then click **Verify & Proceed**.

    <Frame>
      <img src="https://mintcdn.com/unleashx/203alVv63CE6hBtw/images/telephony/twilio-06-credentials.png?fit=max&auto=format&n=203alVv63CE6hBtw&q=85&s=59dd94a0ca166a8ca7e970650cdcc6e4" alt="Enter Twilio Account SID and Auth Token" width="2048" height="1108" data-path="images/telephony/twilio-06-credentials.png" />
    </Frame>
  </Step>

  <Step title="Import Number">
    Select the phone number you want to import and click **Import**.

    <Frame>
      <img src="https://mintcdn.com/unleashx/203alVv63CE6hBtw/images/telephony/twilio-07-import-number.png?fit=max&auto=format&n=203alVv63CE6hBtw&q=85&s=f73e5e934dfe840e52b18547c026fa65" alt="Select numbers to import from Twilio" width="2048" height="1107" data-path="images/telephony/twilio-07-import-number.png" />
    </Frame>
  </Step>

  <Step title="Assign to Agent">
    Go to any agent, open the **Edit Agent** section, and select the imported number. Your agent is now ready to handle calls using that number.

    <Frame>
      <img src="https://mintcdn.com/unleashx/203alVv63CE6hBtw/images/telephony/twilio-08-assign-agent.png?fit=max&auto=format&n=203alVv63CE6hBtw&q=85&s=c3ac2a95fe8423b396043e7006cdb61e" alt="Assign imported Twilio number to an agent" width="2048" height="1106" data-path="images/telephony/twilio-08-assign-agent.png" />
    </Frame>
  </Step>
</Steps>