> ## Documentation Index
> Fetch the complete documentation index at: https://docs.unleashx.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Billing FAQs

> Frequently asked questions about UnleashX pricing and billing

# Billing FAQs

## How does UnleashX pricing work?

UnleashX uses a usage-based pricing model:

* **Voice Calls**: Pay per minute of conversation
* **Phone Numbers**: Monthly rental fee per number
* **API Calls**: Included in all plans with generous limits
* **Storage**: Included for call recordings and data

## What are the pricing tiers?

### Free Plan

* 100 free minutes per month
* 1 voice agent
* Basic features
* Email support

### Pro Plan (\$99/month)

* 1,000 minutes included
* Up to 10 voice agents
* Advanced features
* Priority support
* Custom integrations

### Enterprise Plan (Custom)

* Unlimited minutes
* Unlimited agents
* All features
* Dedicated support
* Custom pricing
* SLA guarantees

## How is call time calculated?

Call time is calculated from when the call connects until it ends:

* **Minimum charge**: 30 seconds per call
* **Billing increment**: 6-second increments
* **Failed calls**: No charge for failed connections
* **International calls**: Additional per-minute rates apply

## What payment methods do you accept?

We accept:

* **Credit Cards**: Visa, MasterCard, American Express
* **Debit Cards**: All major debit cards
* **Bank Transfers**: For enterprise customers
* **PayPal**: Available for Pro plan and below

## Can I change my plan anytime?

Yes! You can:

* **Upgrade**: Immediate access to new features
* **Downgrade**: Takes effect at next billing cycle
* **Pause**: Temporarily suspend your account
* **Cancel**: Cancel anytime with 30-day notice

## Do you offer refunds?

We offer:

* **30-day money-back guarantee**: Full refund for new customers
* **Pro-rated refunds**: For unused portions of your plan
* **Failed call credits**: Automatic credits for technical issues
* **Billing disputes**: Contact support for resolution

## How do I view my usage and billing?

Access your billing information through:

* **Dashboard**: Real-time usage tracking
* **Billing Portal**: Detailed invoices and payment history
* **Email Notifications**: Usage alerts and billing reminders
* **API**: Programmatic access to billing data

## What happens if I exceed my plan limits?

If you exceed your plan limits:

* **Automatic overage billing**: Pay only for what you use
* **Usage alerts**: Email notifications at 80% and 100% of limits
* **Grace period**: 24-hour grace period for payment
* **Service suspension**: Temporary suspension if payment fails

## Are there any setup fees?

* **Free Plan**: No setup fees
* **Pro Plan**: No setup fees
* **Enterprise Plan**: Custom setup fees may apply
* **Phone Numbers**: One-time setup fee for new numbers

## Do you offer discounts?

We provide:

* **Annual billing**: 20% discount for yearly payments
* **Volume discounts**: Reduced rates for high usage
* **Non-profit discounts**: Special pricing for qualified organizations
* **Educational discounts**: Reduced rates for educational institutions

## How do I add more phone numbers?

You can add phone numbers through:

* **Dashboard**: Purchase numbers directly
* **API**: Programmatic number purchasing
* **Support**: Contact us for bulk number purchases
* **Import**: Bring your existing numbers

## What's included in the free trial?

The free trial includes:

* 100 free minutes
* 1 voice agent
* Basic dashboard access
* Standard support
* All core features

## Can I get a custom quote?

Yes! Contact our sales team for:

* **Enterprise pricing**: Custom plans for large organizations
* **Volume discounts**: Special rates for high usage
* **Custom features**: Tailored solutions for your needs
* **Pilot programs**: Test our platform before committing

## How do I contact billing support?

Reach our billing team at:

* **Email**: [billing@unleashx.ai](mailto:billing@unleashx.ai)
* **Phone**: +1 (555) 123-4567
* **Dashboard**: Submit a support ticket
* **Live Chat**: Available during business hours

## What's your refund policy?

Our refund policy includes:

* **30-day guarantee**: Full refund for new customers
* **Pro-rated refunds**: For unused plan portions
* **Technical issues**: Credits for service problems
* **Billing errors**: Immediate correction and refund

## Workflow Pricing

### Workflow Execution Costs

* **Free Plan**: 100 workflow executions per month
* **Pro Plan**: 1,000 workflow executions per month
* **Enterprise Plan**: Unlimited workflow executions

### Integration Costs

* **Pre-built Integrations**: Included in all plans
* **Custom API Integrations**: Available on Pro and Enterprise plans
* **Webhook Processing**: Included in all plans

### Data Processing

* **Data Storage**: Included for workflow data and logs
* **File Processing**: Included for standard file types
* **Advanced Processing**: Available on Pro and Enterprise plans

## Enterprise Billing

### Custom Pricing

Enterprise customers receive custom pricing based on:

* **Usage Volume**: High-volume discounts available
* **Feature Requirements**: Custom feature pricing
* **Support Level**: Dedicated support options
* **SLA Requirements**: Service level agreement pricing

### Billing Options

* **Annual Contracts**: Preferred pricing for annual commitments
* **Volume Commitments**: Discounted rates for usage commitments
* **Multi-year Agreements**: Additional discounts for long-term contracts
* **Flexible Payment Terms**: Custom payment schedules available

### Additional Services

* **Professional Services**: Implementation and consulting
* **Training Programs**: Team training and certification
* **Custom Development**: Bespoke feature development
* **Dedicated Support**: 24/7 dedicated support options

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*For more billing questions, contact us at [billing@unleashx.ai](mailto:billing@unleashx.ai)*